REPLACEMENT & POLICY
AGREEMENT TO OUR LEGAL TERMS
REPLACEMENT TERMS & CONDITIONS
We strive to ensure that our products meet the highest quality standards. In the event that you receive a damaged or defective product, or if the product delivered is not what you ordered, you may be eligible for a replacement under the following conditions:.
1. Inspection Upon Delivery
- Upon receiving your product, please thoroughly inspect the item immediately.
- Check for any visible damage, defects, or discrepancies from your original order.
2. Reporting Issues
- If you find any damage, defect, or discrepancy, you must report the issue to our customer service team within 24 hours of receiving the product.
- You can report the issue by contacting us at [contact information], providing your order number, a description of the issue, and photographic evidence of the damage or defect.
3. Eligibility for Replacement
- To be eligible for a replacement, the product must be unused and in the same condition as when you received it.
- The product must also be in its original packaging.
- We reserve the right to inspect the product to determine the cause and extent of the damage or defect.
4. Processing Replacement Requests
- Once we receive your report, our customer service team will review your case and may request additional information or evidence if necessary.
- If your request is approved, we will arrange for the replacement of the damaged or defective parts at no additional cost to you.
- We will provide you with instructions on how to return the defective product, if required.
5. Non-Eligibility for Replacement
- Any issues reported after 24 hours of receipt of the product will not be eligible for a replacement.
- Products that have been used, altered, or damaged by the customer are not eligible for replacement.
- Minor variations in color and finish, which are inherent to the manufacturing process, are not considered defects and are not eligible for replacement.
By adhering to these terms and conditions, we ensure a smooth and efficient process for handling any issues with your purchase. We appreciate your cooperation and understanding.